A centralized digital platform that replaced manual, fragmented complaint handling across DNCRP — enabling citizens, officers, and administrators to manage complaints, track legal workflows, and monitor markets through a single system.
Traideas developed CCMS to help DNCRP digitize consumer complaint submission, tracking, officer workflow, market monitoring, and legal resolution processes through a centralized digital system — replacing fragmented manual operations at national scale.
Delivered as part of the project scope for DNCRP — Ministry of Commerce.
Delivered as part of the project scope for DNCRP — Ministry of Commerce.
Delivered as part of the project scope for DNCRP — Ministry of Commerce.
Delivered as part of the project scope for DNCRP — Ministry of Commerce.
Delivered as part of the project scope for DNCRP — Ministry of Commerce.
Challenge
Challenge
Challenge
Challenge
Challenge
Solution
Solution
Solution
Solution
Solution
Complaints, market inspections, and legal workflow records managed through the central platform.
End-to-end digitization of intake, tracking, assignment, resolution, and reporting workflows.
Report generation time reduced from days of manual compilation to on-demand automated output.
Citizen, Officer, Administrator, and Senior Management roles with granular permission control.