Government Bangladesh

Consumer Complaint Management System

A centralized digital platform that replaced manual, fragmented complaint handling across DNCRP — enabling citizens, officers, and administrators to manage complaints, track legal workflows, and monitor markets through a single system.

Project Overview

What we built and why.

Traideas developed CCMS to help DNCRP digitize consumer complaint submission, tracking, officer workflow, market monitoring, and legal resolution processes through a centralized digital system — replacing fragmented manual operations at national scale.

Challenge & Solution

From friction to working system.

Challenges

Fragmented Complaint Handling

No Real-Time Visibility

Manual Market Monitoring

Unstructured Legal Workflows

Scalability Constraints

Solutions

Centralized Digital Platform

Role-Based Access Control

Digital Market Monitoring

Automated Reporting

Scalable Architecture

Impact

Measured outcomes.

500K+

Records Managed

Complaints, market inspections, and legal workflow records managed through the central platform.

100%

Process Coverage

End-to-end digitization of intake, tracking, assignment, resolution, and reporting workflows.

Faster Reporting

Report generation time reduced from days of manual compilation to on-demand automated output.

4roles

Role-Based Access

Citizen, Officer, Administrator, and Senior Management roles with granular permission control.

1 Unified citizen complaint intake

2 Officer assignment and escalation

3 Real-time reporting and analytics

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